Privacy Statement

Privacy Statement

Privacy Statement

1.    Why we collect information about you

The Culture Trust uses the information you provide when you volunteer for a challenge to enable us to contact you about that challenge. You consent to The Culture Trust holding your personal data when you create your account.  Occasionally our challenges are run by contracted freelance artists or by Museum Maker groups or organisations.  By signing up for that particular challenge, you consent for the artist or organisation to contact you directly about that challenge.
2.    What information do we collect about you?
We may collect the following information about you when you sign up to be a Museum Maker:

  • Your name
  • Your postal address
  • Your e-mail address
  • Your date of birth
  • Your gender 
  • Your ethnicity (optional)
  • Your sexuality (optional)
  • Your disabilities (optional)
  • Your telephone number (optional)

Please select 'keep my details private' on the sign up form if you do not want your name to appear on the site when you sign up for a challenge.
3.    Who do we share this information with?
Your name and contact information is shared with The Culture Trust staff for the purposes of contacting you about your volunteering. We may also contact you to see if you would be interested in volunteering and participating similar activities that match your skills and interests.  If you have given consent, we may also pass your contact details to a Museum Maker group or external artist to contact you about a challenge that you have signed up for with them.

We also use the data as anonymous statistics that cannot be traced back to any individual, to make the case for how important volunteering is for the Culture Trust and to demonstrate gender, sexual and ethnic diversity to our funder Arts Council England.
4.    Is there any information transferred to or stored on servers based outside The Culture Trust?
No information we hold about you is transferred to or stored on servers based outside The Culture Trust.
5.    How long do we keep your information?
Your information is kept in your Museum Makers account until you delete your account or you ask us to delete your account.
An account is judged to be dormant if you do not log into it in over 5 years. Dormant accounts are manually deleted if no response to an email inviting you to log into your account to keep it active is received within 28 days. You may open a new account at any time if you want to volunteer again.
The anonymised data is retained for statistical and research purposes.
6.    Who do we collect information from?
We only collect information from individuals, schools and groups who open an account on the Museum Makers platform.
7.    What are the consequences if we do not collect the data?
If you don't open an account with Museum Makers you can still volunteer for the challenge by contacting the organisation directly, however, you won't be able to take part through the Museum Makers website as we wouldn't have any way of contacting you.
8.    Are any decisions about you made by automatic means?
No decisions about you or your data are made by automatic means.


Your data protection rights (please visit here for our full data protection policy)

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to withdraw consent to processing – You have the right to withdraw consent to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact Jacqui Harding, Museum Makers Project Co-ordinator if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Helpline number: 0303 123 1113

ICO website: